FAQ

Each SIM that we have is delivered with a large data bundle. With the 400GB and 750GB products, you are limited to a bundle size. If you are seeking a large data bundle, the best option is the 200GB data pool. As you are able to combine the bundles together.

With our products, we require a minimum per offering. We will list them here:

200GB EU Pooled - Minimum of 1TB monthly bundle

400GB EU - 10 SIMs

10GB Prepaid - we have no minimum

750GB Netherlands -10 SIMs

Only the 200GB Pooled Europe comes with a management platform. Here you will be able to monitor and customize your SIMs. The other products are un-managed solutions.

On all products, we offer 2G/3G/4G and 5G. You will have limitations in some countries such as the Netherlands on 2G/3G as they are phasing out these frequencies.

For all our services we require a minimum contract term of 6-months. After the 6-months is a month to month basis and can be canceled at any time.

This differs per product.

For the 200GB product, you have an overage of € 3,50 perused GB. Or you can increase your bundle size before the end of the month. Increasing your bundle will mean that the next month the bundle will be bigger. It takes 1-month before you can reduce the bundle size.

The 400 and 750GB product has no overage. This is a monthly bundle that you receive.

The products we offer have a range of two Europe roaming products and one local.

The 400GB and 200GB products have multi-provider coverage. Whereas the 750GB product only works on T-Mobile and is only to be used in the Netherlands.

You will receive an LTE modem including a SIM card. And we ensure that everything is set up before we send it. Once received you just plug it in, and after it's started up, simply connect to the Wi-Fi network, and you are set.

Our emergency internet service can be used within the whole of the EU. And is often delivered within a few business days.

You will have the choice of an LTE or a 5G modem. The speeds differ on the location, but we supply a top-of-the-line router, to ensure the maximum amount of bandwidth.

We have two different models. We have the rental model; this is meant if you have a short-timed project, or need to supply wi-fi for a temporary housing project, and need wi-fi for a short period of time.

Then we have a buy option; here you will receive a router with a prepaid data SIM as a backup. This SIM comes prepped with 2GB on it and can be refilled at any moment. The bundle that is on it is valid for 1-year and can be kept by refilling the SIM at least once a year. The SIM that comes with it never expires. And you can ensure smooth connectivity by turning on auto-refill.

Droam has an extensive portfolio of Tier-1 carriers and MVNO’s around the globe and can provide a first-hand introduction to the carrier that suits your needs the most.

1. You should expect benefiting from ongoing refills 12-36 months after your product is sold. Those usually gross an additional 100% to 300% of the retail cost.
2. You will benefit from unsold data – on average only 70% of a data bundle is consumed.
3. You will save time with automated calculation, billing, and invoicing of your customers. Altogether, you should expect 500% to 700% growth in sales only by switching from a third-party SIM to your own prepaid product.

On average, only 70% of a data bundle is actually consumed, leaving 30% to the seller to sell to other customers. For example, you buy 1MB for $0.01 (equal to 1GB for $10) and sell a bundle of 1GB for $15. Your profit per SIM will be $8 and not $5, as only 70% of the bundle is consumed, the cost to you is $7 as opposed to $10.

We only require the API login credentials from your carrier.

Yes, the DROAM RESTful API offers a simple, secure, and effective way to control your products.

Yes, the Droam platform supports integration and product making with multiple carriers simultaneously.

Starlink Maritime delivers high-speed, low-latency internet with up to 220 Mbps download while at sea. From merchant vessels to oil rigs to premium yachts, Starlink Maritime allows you to connect from some of the most remote waters across the world.

The Starlink Kit arrives with everything you need to get online in minutes.

What's new: From now on the DROAM platform supports eSIMs. Orchestrate eSIMs from multiple providers in a single pane of glass. Manage end-user QR codes in the personal cabinet. Allocate eSIMs to your customers on the go.

What's new: We changed the "coverage" field to a more flexible choice of coverage. You can choose any country that is included in your plan.

To use: Open the "Coverage" field in the plan creation process and select the countries that are covered by your plan. You can also change the coverage of your old plans.

What's new: Set cancellation date for multiple SIM cards. Cancel the SIM cards immediately by choosing the current day, or schedule cancellation in the future. Suspend the SIMs after cancellation or/and archive the SIMs. Your customers will receive an email with your action. In this way, it keeps everyone informed about SIM card events. 

To use: Select the SIM cards to cancel or archive using the checkbox. Find the cancel SIM icon in the bulk action menu. Click the button for the action menu and select "Cancel SIM". Fill out all that you want to do with the SIM and get the final result of your action in the notification.

What's new: Create a rule for a company and end user account balance (only if the company and end user have access to work with the account balance) and monitor their balances. Set a minimum account balance, and when it drops below the set amount, you'll receive a notification that the balance is too low. Your companies can also create rules at their level. This way, you can monitor the account balance to prevent service interruptions.

To use: Go to the Rules tab and select Create balance rule. Set the minimum amount for the balance and specify the notification e-mail. Assign this rule for the company using the action menu in the company side sheet.

What's new: We added the ability to customize tables of plans, pools, rules, refills, pre-bills, companies, and end users.

To use: Go to any of the mentioned tabs and customize the table columns depending on your needs.

What's new: Customize the table columns as you want. Save the presets for a quick view of the required information. Edit the preset if some columns are missing or change the title.
To use: Go to the SIM tab and click the plus icon in the upper part of the table. Select the columns to show and deselect the ones you want to hide. Apply now or save the result for a preset. Name the preset. Use the presets for a quick view of the required information.

What's new: Add a minimum contract term and notification period to your subscription plan. These details will be applied when you assign a SIM card to the plan. This information is important because we have a new opportunity for the company to send a subscription cancellation request. Thus, the cancelation date will be calculated according to the date specified in the plan. The subscription will not be automatically canceled at the end of the minimum contract term, it will continue, but the company can cancel the subscription according to the specified date in the notification period field.

To use: When creating a subscription plan, set the desired minimum contract term and notification period. For already created plans, the minimum contract term will be set as 0 days by default, while the notification period will be set as 30 days by default. You can change these settings at any time.

What's new: The Company is now able to submit a request to cancel their subscription. The company can choose a date that is no earlier than the acceptable minimum contract term or notification period specified in the plan.

To use: The company selects the SIM with the subscription plan that needs to be canceled and clicks the "Cancel subscription" button. Then, the company selects the cancelation date and waits for a response from the organization.

What's new: The "return to inventory" action has changed its name to "release plan". The functionality of this action has been updated. Now you can perform the action immediately or add a delayed release plan date (for subscription plans only) and add a SIM label after the release plan action.

To use: Go to the detailed information of the SIM card for which you want to perform the release plan action. In the pop-up of this action, select a release plan date (for subscription plans only), and opt for a label that will be applied after the action is performed. If necessary, you can delete the SIM card.

What's new: The company can send a request for the available SIM activation.

To use: The company clicks the plus icon to submit this request by choosing the product type (Prepaid/Subscription), plan, end user, and SIM cards without an active plan.

What's new: The company is now able to send a request for the available SIM activation.

To use: The company can perform the Swap SIM action by selecting the SIM card ICCID and specifying the desired status for the SIM card.

What's new: The option to delete the company will be available only if the company doesn't have SIM cards, plans, pools, or end users.

To use: Go to the detailed information of the company you want to delete and perform the removal action. If the company has SIM cards, plans, pools, or end users, you must first unassign/delete these items from the company before proceeding with the deletion.

What's new: A new searchable drop-down list can help users to find desired end users faster by typing only the first couple of letters.

To use: Enter the first three letters of the end user's email and get a list of all emails starting with those letters.

What's new:A new feature to set the status of the replaced SIM during the 'Swap SIM' action.

To use: When performing the “Swap SIM” action, establish the status for the replaced SIM card.

What's new: Companies can see the information about their pool usage. 

To use: In the "Dashboard" tab, companies can find the pools and their usage. Here, they can also adjust the billing period and view past usage by the pool.

To use: The labels and rules will be unassigned after deleting.

What's new: On the navigation panel the SIM tabs "All", Prepaid", "Postpaid" will be combined  into one under the name "SIMs". From now on, all your SIM cards will be in one table. You don't need to switch between the tabs anymore, which will speed up your work and help you navigate better. When required, you will be able to filter the unified table by SIM Type: “Prepaid, Postpaid, Inventory (no plan)”.

To use: Go to the SIM card tab and perform the operations you need.

What's new:  Edit the labels (Only account owner)

To use: You can open the edit functionality by making the bulk operation to add a label.

What's new: Create customized pre-bills yourself. Add the items you need, their quantity, SKU (if such an element is linked to the invoicing system), and price. Send them immediately after creation or save them in the system.

To use: Go to tab pre-bill, find the plus icon in the usual place, and create a new pre-bill. You can approve the manual pre-bill to generate it in your invoicing software.

What's new: Restore your pre-bills if it's needed. If you accidentally archived pre-bills you can restore one or many pre-bills using the bulk action.

To use: Select pre-bills with archived status. Open the details side-sheet and select the action "Restore" in the action menu. If you want to restore a few pre-bills select pre-bills and restore using the bulk action.

What's new: View the history of the movement of your funds on the account balance. Get information about the account status at the beginning and end of the selected period

To use: Go to the settings page. Find the section called "Other". In this section, there will be a "Balance Details" button. Click on it to view or export data from your account balance billing detail.

What's new: Connecting elements on the platform and the invoicing system has become easier. Find the item number from the drop-down list

To use: Select the appropriate item SKU from the drop-down list when combining items for automatic and correct invoicing.

What's new: The balance is updated in real-time

To use: View in real-time top-up or withdrawal of funds on your balance while using the platform.

What's new: From now on, Companies and End Users can have an account balance on the platform to be used with their prepaid products. Charges for refills are withdrawn in real time from the available balance - if the balance is available. Organizations can use this feature if their business customer (Company) doesn’t have a credit card on file; Companies can use this feature if they want to limit their end-users/employees with the amount of available refills.

To use: To activate the account balance for a Company, as Organization click on a selected Company, a detail side sheet will open. Check General tab → Account Balance → switch to “ON”. The same can be done for the End User, but keep in mind that an End User cannot use this feature if the balance feature is not enabled for the parent Company.

To manually refill the balance for a company, as Organization click on a selected Company, a detail side sheet will open. Click on “Magic Button” → Refill Balance. Negative refill (deduction) is also available.

What's new: Companies can disable refills for its users and control those by themselves. Use it if your end users are your employees and you want to stay in control over the employee refills.

To use: When creating a new End User, select who will manage payments. You can always change this later in the End User setup page.

What's new: We have added new functionality for easily working with pre-bills. You can turn on the ability to automatically generate the monthly pre-bill. You can see additional features: Identifier for connecting the Company to the Invoicing System, Document type that will be created as Draft or Invoice (by default every company has the Draft document type), Automatic approval. This means that a pre-bill will be generated and automatically sent to the Invoicing System. Note by default, with the ability to edit it in the pre-bill, Adding the recurring fee which will be added to all next pre-bills.

To use: For managing this functionality you should select the company, open the information about it, and find the "Finance" tab. Set the default settings that you want. You can always change it in this tab.

What's new: Approve previous invoices faster with balk actions. The system will send the Invoicing System the document type that the company has by default in the settings of the "Finance" tab.

To use: Select pre-bills that you want to approve and use bulk action to make this approval. Please pay attention that the document type that will be sent to the Invoice System depends on the default document type that the company has.

What's new: New filter by billing period.

To use: Go to the filter icon and select a filter by billing period. Select the period you want and submit your selection.

What's new: Get general information about your pre-bills in the mini-panel

To use: Go to Billing > Pre-bill, you can see the mini-panel as usual on the top side of the page.

What's new: See monthly pool usage by year

To use: Go to the pool, select needed open the "Usage" tab, and see the information about pool usage by month. You can select the year to see usage by another year.

What's new: Filter rules by triggers and conditions.

To use: Go to Automation > Rules, open filter, select trigger or condition dropdown, select needed option, and submit your choice

What's new:  Tooltips added to statuses in a table

To use: Move the mouse cursor to the status dot in the table. The tooltip with the status name will appear in a second.

What's new: Delete plans that are no longer needed or created with wrongful information. Important: only plans that don't have assigned SIMs can be deleted.

To use: Open the plan you want to delete. Open the action menu and select the Delete action. You will get a confirmation popup. If the plan has assigned SIM cards - you will need to assign them to another plan.

What's new: Changing the owner of a company

To use: Go to the Staff page and select the name of the employee from the table that you want to make an owner. Click on this staff, in the pop-up window that opens, click on the action menu and select the action "Set Owner".

What's new: Select multiple items in a filter

To use: Open a filter, click on the item you want to filter by and check multiple items from the open list. Filter by clicking on the Submit button.

What's new: Monitor abnormal data usage, using the AI tool. In the case of unexpected usage pattern, the notification bar and rules will promptly notify you.

To use: Get a notification about abnormal data usage at the top of the navigation panel and check the difference between the expected usage and the current one. Create rules to receive such alerts automatically to a designated email address.

• Please contact your account manager to activate this module for you.

What's new: Pricing that includes VAT became clearer. You can see pricing including and excluding VAT now.

To use: Select the option "Collect VAT" and type your VAT as a percentage. Type the prices inclusive of VAT and instantly see the prices exclusive of VAT.

What's new: Copy permissions from other members of your team. Add new exclusive permissions to existing ones and save your time.

To use: Go to the permission tab on the sidebar. Select "Copy from" and opt for the staff whose permissions you want to copy. Save your changes.

What's new: Edit information about Plans, Pool, and Rules on the side sheet pop up in a new way. Edit it faster and more conveniently. This is not the final list of editing changes. There will be more in the next updates.

To use: Open a side sheet that needs to be edited. Click on the field that needs to be changed, write the new information, and save the changes.

What's new: You can CC a company with a rule notification that you created for yourself.

To use: Within the process of creating the rules, select the new option "Email Company". The rule will be emailed to the Company Owner or other members of staff that the Company selected.

What's new: Make a report for several companies at one time.

To use: Go to the "Report" tab. Select the needed companies and make a report.

What's new: Make a report with all SIMs of that period. No matter whether SIMs were used or not.

To use: Create the report as you always do. Go to the “Report” tab, select the needed one, customize, and get an overview of your selections.

What's new: Filtration is faster. Get information about relevant items using a quick filter on the mini panel.

To use: Click on the mini dashboard row in the information that is interesting. Get quick filtration on selected items.

What's new: Change your SIM plan using the group action menu. By using this feature, you can save time.

To use: Select the SIM cards that require a plan change, using the bulk plan change action, perform the action. Select the new plan you need. Wait for the platform to perform this replacement.

What's new: Export SIM card information using a bulk action.

To use: Select the SIM cards you want to export. Go to the bulk actions menu and select the “Export option”. Here you can select the information to be exported.

What's new: Edit your prepaid plan. Updating plans gives you the flexibility tob take advantage of market opportunities.

To use: Go to Plan>Prepaid and select Plan for editing. Place the correct information. The platform will automatically update all SIMs with this plan.

What's new: Add default rules and labels when creating postpaid plans. Rules and labels are automatically assigned to the SIM cards with this plan. You can add these plan rules and labels by default when creating products.

To use: Default rules and labels are available when creating a plan. This is optional and you can choose whether to add rules and labels or ignore this section.  It is up to you.

What's new: Filter postpaid SIMs by plan type.

To use: Go to the filter on the Plan>Postpaid tab. Click on the filter and select the plan type you want (Monthly Package, Pay As You Go, Unlimited, Dynamic Pool, Static Pool) Get filtered information based on the selected plan type.

What's new: Background processes will run automatically eliminating the need to refresh.

To use: Perform any of the available actions inside the left sheet, without refreshing.

What's new: Collect feedback, report bugs and receive new orders from your customers without leaving the platform.

To use: Find the new feature in Settings” > “Forms”. Create a questionnaire in Google forms and add the link to the platform. You can add one or all three forms it's up to you. Your customers will see a question icon when you add a form.

What's new: Now you can:

• Synchronize customer information between the invoicing software and the platform using the identifier.
• Set up supplementary recurring charges, which will be included in the pre-bill for the upcoming billing cycle.
• Enable automatic pre-bill approval!

To use: Navigate to the "Company" tab and choose the specific company to input the identifier, configure the recurring fees, and activate automatic pre-bill generation.”

What's new: Now you can create new rules for postpaid, prepaid, and pools, with rules.

To use: Navigate to "Automation" > "Rule" in the menu. Click 'Create’ and specify the rule type you wish to establish. You can include existing rules when creating prepaid, postpaid, or pool rules.

What's new: You can now switch postpaid product plans for a SIM card without losing any usage data.

To use: This new feature is available in the action menu as “Change Plan”.